We want you to love what you receive. If something arrives damaged, defective or different from what you ordered, we will replace it or refund you.
When you can ask for a replacement or refund
- The product arrived damaged or broken.
- The product has a manufacturing defect.
- You received a wrong product (different design or colour from what you ordered).
- An item from your order is missing from the parcel.
Important: Please report the issue within 48 hours of delivery and share a clear, uncut unboxing video along with photos of the product and the shipping label. Without the unboxing video, we may not be able to approve the request.
What we cannot accept
- Returns because you changed your mind or did not like the design. For these, please see our Exchange policy.
- Products that have been used, worn, washed, altered or damaged after delivery.
- Products without their original packaging, tags or free gifts that came with them.
- Wear and tear over time, such as tarnish caused by contact with water, perfume, sweat or chemicals.
- Minor colour differences due to photography lighting or your screen settings.
- Items bought during a clearance sale or marked as non-returnable on the product page.
How to raise a request
- Message us on WhatsApp (+91 70117 26093) or email aarhajwells@gmail.com within 48 hours of delivery.
- Share your order number, the unboxing video and clear photos of the issue.
- Our team will review your request and reply within 1–2 business days.
- Once approved, we will arrange a reverse pickup where available, or guide you to self-ship the product.
Replacement or refund
- After the returned product reaches us and passes a quality check, we will send a replacement of the same item.
- If the same item is out of stock, you can choose another product of equal value or take a refund.
- Refunds are processed as described in our Cancellation & Refunds policy.
- For approved damaged, defective or wrong item cases, you do not pay any return shipping.
Self-shipping
If reverse pickup is not available on your pincode, we will ask you to send the product to our address using a reliable courier. Please pack it securely and keep the receipt and tracking number. We are not responsible for products lost or damaged while being shipped back to us.
Help Center
Need a hand?
Our team replies quickly on WhatsApp and email, Monday to Saturday.
Still have a question?
Message us with your order number and we will sort it out for you.