Need to cancel? You can do it free of charge before your order is dispatched. Here is how cancellations and refunds work.
Cancelling your order
- You can cancel your order any time before it is dispatched. Message us on WhatsApp (+91 70117 26093) or email aarhajwells@gmail.com with your order number.
- Once the order is dispatched, it cannot be cancelled. You may then use our Exchange option once you receive it, if eligible.
- For COD orders, please do not refuse the parcel at the door without informing us. Repeatedly refused COD orders may lead to COD being disabled for that phone number.
When we may cancel an order
In rare cases, we may cancel an order ourselves. This can happen if the product goes out of stock, there is a pricing or listing error, the delivery address is not serviceable, or we notice suspicious or fraudulent activity. If we cancel your order, we will inform you and give you a full refund of the amount paid.
Refund timeline
- Prepaid orders: refunds are sent to your original payment method (UPI, card, net banking or wallet) within 5–7 business days of approval.
- COD orders: refunds are sent by UPI or bank transfer within 5–7 business days after you share your payment details with us.
- After we process the refund, your bank may take a few additional working days to show it in your account.
Refund amount
- You are refunded the amount you actually paid, after any discount or coupon.
- COD handling fees and shipping charges (if any were paid) are not refundable, except when the order is cancelled by us or the product was damaged, defective or wrong.
- Free gifts that came with the order must be returned, or their value may be deducted from the refund.
Have not received your refund after the timeline above? Write to aarhajwells@gmail.com with your order number and we will check it for you.
Help Center
Need a hand?
Our team replies quickly on WhatsApp and email, Monday to Saturday.
Still have a question?
Message us with your order number and we will sort it out for you.