Aarha Jwells (“Aarha”, “we”, “us”), a brand of AFC Commerce, respects your privacy. This policy explains what information we collect when you visit aarhajwells.in or buy from us, how we use it and the choices you have.
Information we collect
- Details you give us: your name, phone number, email address, billing and shipping address when you place an order, create an account or contact us.
- Order details: the products you buy, order value, payment method chosen and delivery status.
- Device and usage information: IP address, browser type, pages visited and time spent on the site, collected through cookies and similar tools.
- Messages: anything you send us on WhatsApp, email, phone or social media, including photos and unboxing videos shared for support.
We do not collect or store your card number, CVV, UPI PIN or net banking password. Payments are handled directly by our secure payment gateway partners.
How we use your information
- To process, pack, ship and deliver your orders.
- To send order confirmations, shipping updates and replies to your questions.
- To handle returns, exchanges, cancellations and refunds.
- To prevent fraud and misuse of our website and payment methods.
- To improve our website, products and service.
- To send offers and new arrivals, only if you have opted in. You can opt out at any time.
Who we share it with
We do not sell or rent your personal information. We share only what is needed with trusted partners who help us run our business:
- Courier and logistics partners, to deliver your order.
- Payment gateways and banks, to process payments and refunds.
- Website hosting, email, SMS and WhatsApp service providers.
- Government or law enforcement authorities, when required by law.
Cookies
Cookies are small files stored in your browser. We use them to keep items in your cart, remember your login, understand how visitors use the site and show relevant offers. You can block or delete cookies from your browser settings, but some parts of the site, such as the cart and checkout, may not work properly without them.
How we protect your data
Our website uses SSL encryption, and access to customer information is limited to people who need it to serve you. While we take reasonable steps to keep your data safe, no method of sending information over the internet is completely secure.
How long we keep it
We keep your information for as long as your account is active or as needed to fulfil orders, resolve disputes, and meet legal, tax and accounting requirements.
Your choices
- You can view and update your details from My Account.
- You can ask us to correct or delete your personal information by writing to aarhajwells@gmail.com. Some order records may need to be kept for legal and tax purposes.
- You can unsubscribe from marketing emails or messages at any time.
Children
Our website is meant for users aged 18 and above. Anyone under 18 should use the website under the supervision of a parent or guardian.
Third-party links
Our website may link to other sites such as Instagram, Facebook or YouTube. Their privacy practices are governed by their own policies, and we are not responsible for them.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page, and continued use of the website means you accept the updated policy.
Grievance officer
In line with the Information Technology Act, 2000 and the rules made under it, you can contact our Grievance Officer with any concern about your personal data:
Sagar Jha, Grievance Officer
Aarha Jwells (AFC Commerce)
J-2B-114, Gali No. 2, Sangam Vihar, New Delhi – 110080
Email: aarhajwells@gmail.com
Phone: +91 70117 26093
We aim to acknowledge complaints within 48 hours and resolve them within 30 days.
Help Center
Need a hand?
Our team replies quickly on WhatsApp and email, Monday to Saturday.
Still have a question?
Message us with your order number and we will sort it out for you.