Every Aarha piece is checked, packed with care and shipped from our New Delhi studio. Here is how and when your order reaches you.
Where we ship
We currently deliver to serviceable pincodes across India. At checkout, enter your pincode to confirm delivery is available to your address. We do not ship outside India at the moment.
Shipping charges
- Prepaid orders: free shipping across India.
- Cash on Delivery (COD): available on most pincodes. A small COD handling fee may apply and is always shown at checkout before you place the order.
- Any offer on shipping (for example, free shipping above a certain order value) will be clearly shown on the website and at checkout.
Dispatch and delivery time
- Orders are usually dispatched within 1–2 business days of order confirmation.
- After dispatch, delivery normally takes 3–7 business days depending on your city.
- Remote areas, hilly regions and the North-East may take a few extra days.
- Orders placed on Sundays or public holidays are processed on the next working day.
Delays can occasionally happen because of festivals, weather, strikes or courier issues that are outside our control. If your order is delayed, we will keep you updated on the phone number or email you gave us.
Tracking your order
Once your order ships, we send the courier name and tracking number by SMS, WhatsApp or email. You can also track it on our Track Your Order page. If tracking has not moved for more than 3 days, please message us on WhatsApp (+91 70117 26093).
Address and phone number
Please double-check your full address, landmark, pincode and phone number before placing an order. We are not responsible for delays or non-delivery caused by an incomplete or incorrect address. If you need to change the address, contact us before the order is dispatched.
When your parcel arrives
- Do not accept the parcel if the outer packet is torn, opened or looks tampered with. Return it to the delivery person and inform us right away.
- Please record a clear, uncut unboxing video from the moment you start opening the sealed parcel. We need this video to process any claim for a damaged, wrong or missing item.
- Report any delivery issue within 48 hours of delivery. Claims received after this may not be accepted.
Undelivered or returned parcels
If the courier is unable to deliver after multiple attempts, or the parcel is refused, it is returned to us. For prepaid orders, we refund the order value after the parcel reaches us, minus the actual shipping cost. Repeatedly refused COD orders may lead to COD being disabled for that phone number.
Help Center
Need a hand?
Our team replies quickly on WhatsApp and email, Monday to Saturday.
Still have a question?
Message us with your order number and we will sort it out for you.