Changed your mind about a design? You can exchange it for another piece from our website, as long as it is unused and in its original condition.
Exchange window
Exchange requests must be raised within 7 days of delivery.
Eligibility
- The product must be unused, unworn and in brand-new condition.
- It must be returned in its original box or pouch, with all tags, invoice and any free gifts that came with it.
- Each order can be exchanged once.
Not eligible for exchange
- Earrings and nose pins, for hygiene reasons (unless they arrived damaged or defective, which is covered under Returns & Replacements).
- Products bought in a sale or with a special offer marked as “no exchange”.
- Customised or personalised orders.
- Products that show signs of use, scratches, missing stones or damage after delivery.
How to exchange
- Message us on WhatsApp (+91 70117 26093) or email aarhajwells@gmail.com with your order number and the product you want instead.
- We confirm availability and share the return address or arrange a pickup.
- Once we receive the original product and it passes our quality check, we ship your new piece.
Price difference and shipping
- If the new product costs more, you pay the difference before we dispatch it.
- If the new product costs less, the difference is given as store credit for your next order.
- For change-of-mind exchanges, the customer bears the shipping cost of sending the product back to us. We ship the new product to you free of charge.
Please pack the product securely when you send it back. We are not responsible for loss or damage while it is in transit to us.
Help Center
Need a hand?
Our team replies quickly on WhatsApp and email, Monday to Saturday.
Still have a question?
Message us with your order number and we will sort it out for you.